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Each unit must notify OVPR IT whenever a user leaves their unit or when OVPR IT should alter a user's access to IT resources. Notification can take place via email or help desk ticket.
1. OVPR IT must ensure all devices utilized by a leaving employee are appropriately recovered.
2. OVPR IT must ensure that all resource access is revised or revoked as appropriate. It is the unit’s responsibility to specify what access privilege changes must occur.
3. OVPR IT will validate all user permissions yearly. OVPR IT will send a list of all users and their permissions to each unit head. The unit head should respond with any required permission changes.

Help Desk

Button macro

buttonText	Submit a Ticket
isButtonShadowOn	true
emoji	{"id":"smile","name":"Smiling Face with Open Mouth and Smiling Eyes","short_names":["smile"],"colons":":smile:","emoticons":["C:","c:",":D",":-D"],"unified":"1f604","skin":null,"native":"😄"}
buttonColor	#ff4310
buttonBorderColor	transparent
buttonNewTab	false
buttonRadius	3
buttonLink	https://ugaovpr.atlassian.net/servicedesk/customer/portal/1
buttonNewLink
buttonFontColor	#ffffff
buttonSize	large
buttonWidthDetection	60
buttonIconColor	#ffffff
buttonHoverColor	#ff4310
buttonIcon	font-awesome/Rocket
buttonType	icon_left
buttonNewLink
buttonLink	{"link":"https://ugaovprbit.atlassian.net/servicedesk/customer/portal/1
buttonFontColor	#ffffff
buttonSize	largely/ovprhelp","source":"direct"}
buttonRadius	3
buttonShadow	0
emojiEnabled	false
buttonWidth	20

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