The Office of Research IT Help Desk is continually monitored from 8am to 5pm Monday through Friday as long as the University is open. Tickets are triaged and prioritized as received. Higher priority tickets are will be handled as quickly as possible. All tickets, regardless of priority, should be acknowledged within 24 hours. On days that the University is not open, tickets will be reviewed once per day and acknowledged during the next business day, unless there are extenuating circumstances that require a quicker response.
